Delivery Information

Online orders placed with Digitalzone2u will be delivered by Courier Service.

Every item will be delivered to your doorstep, so please provide us with a physical address that is normally occupied during office hours. Please note that the Courier will only deliver to a physical address, and no P.O. Box number/addresses. The Courier requires that each delivery must be signed and endorsed as proof of delivery.

Digitalzone2u reserves the rights not to release the delivery in the absence of the authorized receiver. Digitalzone2u is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur.

Please ensure you place your order with enough time to prevent any loss or disappointment resulting from delayed delivery, Digitalzone2u will not be liable for any loss caused to you by late or delayed delivery.

Frequently Asked Questions

Please read our FAQ before sending us a message.

When would my package arrive?

The total package delivery time for your order is the period of time from the payment is confirmed until the time you receive it.

There are two key factors will affect the time you receive your items.

  • Processing time: Once your payment is received, total processing time generally is within 1 working day.

Processing time includes selecting items, quality control checks and packaging. Please note that large orders with multiple items may take longer to process and pack.

  • Shipping time: This is the time from when the parcel leaves our warehouse until it arrives at your designated destination. Please refer to the guide as stated below on the shipping times for the various shipping agents.

For worldwide delivery, the shipping time varies from shipping method and courier company. UPS is the fastest, it takes 3-5 working days; DHL takes 3-8 working days; National Courier Service – Pos Laju / EMS take 6-12 working days and Normal Air Mail takes 12-18 working days.

Please bear in mind that customs clearance in your country could add delays and taxes / fees for the recipient, so check with your local customs and please understand this limitation is beyond our control.

For delivery within Malaysia, typically is next day delivery:

  • Poslaju – 1 to 2 working days
  • GDex – 1 to 2 working days

The transit time would different from shipping address and the size or weight of your items.

If you are concerned that an order is taking too long to deliver, please contact us by dropping us an email. We will respond back to you quickly.

Can you please explain what is processing time?

The processing time refers to the time for Digitalzone2u to prepare the items for shipment — start from the day we receive your payment until the items being shipped out.

Usually, it is around 2 to 3 working days; however, it would need more time if the item is our of stock or with low quantity in stock for now.

What shipping agents are available?

All items will be shipped either by Pos Laju or GDex, depending on the package size and shipping destination.

Will the package be delivered to my home/office address? Will I be notified by the courier?

All items will be delivered to address stated on your shipping details. Please make sure you have provided a valid address (PO Box is not accepted) and updated contact number so that you could be reached by courier agent at all times. Failing to contact you, the item will be returned back to us and re-delivery of the item may incur extra shipping fees.

What if I am not around when my order is delivered? Who can accept my delivery?

Digitalzone2u is committed to ensure that your orders are delivered to you safely and on time. Therefore only the person in delivery address OR authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature.

When will my order will be shipped after confirmed?

Estimated shipping time of the products is stated on the website unless otherwise specified differently for the shipping time of a particular product or a larger order. We will notify you by SMS or email as soon as we ship out your order.

Can you ship to my country?

Yes, we ship to most of the countries worldwide.

We can ship large quantity order or only a sample to worldwide country by international couriers such as Pos Laju / EMS, DHL, UPS, FedEx or Air Mail.

How do I calculate the shipping cost?

If we have not shipped your order and it is still feasible to do so, you may request to change your shipping method by writing in to us. Otherwise, you cannot change the shipping method.

Do you have shipping weight limits?

It varies. Major express couriers (UPS, FedEx, and DHL) do not have a maximum gross shipping weight per shipment.

Pos Laju is limited to 20kg gross shipping weight per shipment.

Orders over 20kg and shipped using POS Laju / EMS may be split into multiple packages.

Regular air mail is limited to 2kg gross shipping weight per shipment.

How do you ship them? How much is delivery?

Digitalzone2u currently ships small and medium sized orders by international courier.

The shipping rates are available in the Digitalzone2u online shop checkout system. If you need shipping quotes, you need to register, login, and follow the checkout steps to see different prices for different delivery locations and also you can contact us for the price.

You will be able to choose a courier, e.g. choose between Pos Laju, GDex, FedEx, DHL, or UPS if available.

Occasionally we have to change the courier you have selected because of regional restrictions, but if the courier is changed later you won’t be charged extra.

Send us an email